Shipping policy
Shipping Policy
Thank you for shopping at Hangu Electronics. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our store.
Order Processing
All orders are processed within 1-2 business days after receiving your order confirmation. If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Orders placed on Fridays, weekends, or public holidays will be processed on the next business day.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout, based on your delivery location and order weight.
Destination | Estimated Delivery Time
Major cities (Islamabad, Peshawar, Lahore, Karachi, etc.) | 2-4 business days
Other cities and remote areas | 4-7 business days
Delivery delays can occasionally occur due to courier delays, weather conditions, or public holidays. We appreciate your patience if this occurs.
Cash on Delivery (COD)
We offer Cash on Delivery across Pakistan. To confirm your order, our team may contact you by phone call, SMS, or WhatsApp before dispatch. Orders that cannot be confirmed after multiple attempts may be cancelled.
Order Tracking
Once your order has shipped, you will receive a shipment confirmation with a tracking number via SMS, WhatsApp, or email. You can use this number to track your order through our courier partner's website.
If you haven't received your order within 7 business days of receiving your shipping confirmation, please contact us at support@hanguelectronics.com with your name and order number, and we will look into it for you.
Failed Delivery Attempts
Our courier partners typically make 2-3 delivery attempts. If delivery cannot be completed after these attempts, the order will be returned to us. Our team will then contact you to arrange redelivery or process a refund, in accordance with our Refund Policy.
Damaged or Lost Shipments
Hangu Electronics is not liable for products damaged or lost during shipping once handed over to the courier, except where required by applicable law. If you received your order damaged, please contact us immediately at support@hanguelectronics.com with photos of the product, the packaging, and your order number, and we will evaluate the issue and make it right.
Shipping to P.O. Boxes
We are currently unable to ship to P.O. Box addresses. Please provide a complete residential or office address at checkout.
Contact Us
If you have any further questions about our Shipping Policy, please contact us:
Hangu Electronics
Samana Road, Wrasta Chowak, Hangu 26190, Khyber Pakhtunkhwa, Pakistan
Email: support@hanguelectronics.com